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What are shuttle sailings?

A shuttle sailing is when a ferry departs as soon as it is full, instead of waiting for a scheduled departure. We change to shuttle sailings on some of our non-bookable routes when there is a large build-up of vehicle or passenger traffic at either terminal on these routes.

After the ferry docks and unloads, customers waiting at the terminal will board straight away. Customers at the less busy terminal may wonder why the ferry is shuttling if they don't see long lines. This is because the other terminal on the route is experiencing heavy traffic.

After traffic clears, sailings change back to the posted sailing schedule. We shuttle an average of 200–300 extra round-trips every year.

Why do we offer shuttle sailings?
Shuttle sailings allow us to run more frequent sailings - clearing large build-ups of vehicle or passenger traffic at terminals and reducing wait times for customers.
How will I know when the ferry is providing shuttle sailings?
A service notice will be posted to our website and the digital screens at the terminal will be updated to let customers know when the ferry is providing shuttle sailings. 
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