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Our approach to service notices has changed to give customers a more personalized and self-served experience. Subscribers will continue to see critical service notices about sailing cancellations and sailing delays, when over 60 minutes, arrive in their inbox. Others, like parking notifications and notices about minor service impacts, will be available online by visiting current conditions so please check it before leaving home to ensure you have all the latest information about your sailing.

Frequently asked questions

Can I access service notices on current conditions for minor routes?

Customers travelling on minor routes can now access the information they need to plan their travel, including live webcams of vehicle lanes at the terminal, the latest service notices, vessel tracking and up-to-date sailing information in one convenient location. Visit bcferries.com/current-conditions or select current conditions from the menu bar in the BC Ferries mobile app.

These latest improvements to the BC Ferries website and mobile app mean more information than ever before is now available online regarding minor route travel.

Will I continue to receive service notices in my email inbox?

We’re making changes to the way we distribute service notices for minor routes to help you to find the information you need, when you need it.

We’ll now be sending only the most critical updates directly to your inbox, like when your sailing is cancelled. If a sailing is delayed more than 30 minutes, if there are changes to vessel capacity or amenities, you’ll also get an email directly. Service notices regarding any other changes that do not significantly impact service will be available online.

You can check your travel route on current conditions before leaving home so you can find all the information you need to plan your trip.

Why are these changes to service notices being made?

We’re working to reduce the volume of emails you receive from us, while helping you find the information that is relevant to your travel plans in one location online.

If I am transporting dangerous goods and my sailing has been rescheduled, how will I be notified?
Dangerous goods customers who have changes to their reservation will be contacted directly.
What will the new webcams show?
The new webcams feature views of vehicle lanes at minor route terminals to provide an indication of the current traffic levels and weather conditions. Webcams will not display any personal identifiers, such as license plates.
How were the webcam locations chosen?
The locations of the webcams were chosen to represent the travel conditions at our terminals, and provide a view of real-time traffic conditions.
Why can’t you position webcams further away from the terminal to show vehicle lineups?
Due to privacy restrictions, we are limited in where we can point our webcams at some terminals and cannot point webcams away from the ferry terminal into the community. For terminals with limited or no vehicle lanes, this means webcams will not always be able to provide information about vessel capacity.
Why don’t some terminals have webcams?
Initially, 30 webcams will go live, with 7 more planned for summer 2024. Webcams at Klemtu, Lyall Harbour, Shearwater and Sointula have been deferred due to lack of internet connectivity or lack of appropriate location to install a webcam.
Will current conditions be available for all minor routes? 
Current conditions will be available for select minor routes, depending on the capabilities of the terminal on the route. For example, information about available deck space can only be provided for terminals with traffic towers.

The following terminals will have a combination of departure and arrival, ferry tracking, and terminal webcam information available:
 
  • Alert Bay (Cormorant Island)
  • Bear Cove (Port Hardy)
  • Blubber Bay (Texada Island)
  • Brentwood Bay
  • Buckley Bay
  • Chemainus
  • Crofton
  • Denman Island (East) – Gravelly Bay
  • Denman Island (West)
  • Descanso Bay (Gabriola Island)
  • Earls Cove (Jervis Inlet)
  • Fulford Harbour (Salt Spring Island)
  • Heriot Bay (Quadra Island)
  • Little River (Comox)
  • Long Harbour (Salt Spring Island)
  • Mill Bay
  • Nanaimo Harbour
  • Otter Bay
  • Penelakut Island
  • Port McNeill
  • Powell River (Westview)
  • Preedy Harbour (Thetis Island)
  • Quathiaski Cove (Quadra Island)
  • Saltery Bay (Jervis Inlet)
  • Shingle Spit (Hornby Island)
  • Snug Cove
  • Sturdies Bay (Galiano Island)
  • Vesuvius (Salt Spring Island)
  • Village Bay (Mayne Island)
  • Whaletown (Cortes Island)
  • Alliford Bay (Haida Gwaii)
  • Bella Coola
  • Campbell River
  • McLoughlin Bay (Bella Bella)
  • Ocean Falls
  • Prince Rupert
  • Skidegate (Haida Gwaii)
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