When you contact BC Ferries in person, by phone, by e-mail or through our online services (our website or our mobile application), use our online services or create an account for our online services, you may voluntarily provide personal information, such as your:
- Personal name;
- Personal contact information, including email, mailing address, telephone number and fax number;
- Login and password information;
- Credit card information;
- Travel reservation, booking and other transaction details;
- Vacation arrangements; and
- Other details related to the subject matter you are communicating with us about.
BC Ferries collects your personal information in accordance with section 26 of the
Freedom of Information and Protection of Privacy Act. We may collect your personal information to:
- Provide you with the information, products and services that you request or purchase from us;
- Administer your account or process your reservations and other transactions with us;
- Process payments with our payment services provider(s), including detecting and preventing fraud;
- Confirm your identity and provide customer service;
- Facilitate your travel and your BC Ferries Vacations arrangements;
- Enable your use of our mobile application;
- Support public health, including contact tracing;
- Generate your transaction or travel history with us;
- Comply with Transport Canada regulations or other statutory, legal or regulatory requirements; and
- Contact and correspond with you, including providing you with important information and updates about the product or service you purchased, sending you notifications and information you have requested or consented to receive, obtaining your input or feedback on your travel or on your vacations packages, or communicating with you about commercial or administrative matters. In addition, only if you opt to receive such communications, we may send you promotional information and other notices about our products, services and offers which we or our computer systems have identified as potentially of interest to you based on your purchasing history and preferences.
You can choose not to provide certain requested personal information, but then you may not be able to use certain products or services provided by BC Ferries or access or use certain features of our online services.
Personal information is normally collected directly from you but may also be received from a third party, such as a travel agent acting on your authority or from a credit card service provider if the information is for the purpose of making an online payment to BC Ferries, or as otherwise collected by BC Ferries in accordance with the
Freedom of Information and Protection of Privacy Act.
Your personal information will be used and disclosed only as authorized or required by the
Freedom of Information and Protection of Privacy Act or other applicable law. We may disclose your personal information, for instance, to our employees or our service providers who need it to perform their duties and to others in specific circumstances, such as:
- Payment processors;
- When the products and services we are providing to you require us to give information to third parties, such as third party suppliers or agents of products and services you have purchased (for example, vacation services or accommodation);
- Law enforcement;
- Emergency contacts;
- Civil proceedings; and
- Auditors, regulators or insurers.
BC Ferries complies with the
Freedom of Information and Protection of Privacy Act’s requirements regarding the storage of personal information outside Canada.
Unless we have your consent, we will only use your information for the purpose it was obtained or compiled, or for a use consistent with that purpose, or otherwise as is permitted by the
Freedom of Information and Protection of Privacy Act.
If you have any questions about the collection, use or disclosure of your personal information, please
contact us.