1. Home

We are introducing a virtual waiting room for online bookings that will help our website perform at its best when an extremely high number of customers are making bookings on the website. Customers will be placed in a first-in, first-out waiting room only when website traffic volumes are above normal. This will allow for a seamless customer experience, with displayed wait times that will help us deliver on our busiest days.

Frequently asked questions

What is a virtual waiting room?
A very common tool that online businesses use to help manage traffic to their website, by using a virtual waiting room with a digital queue.
Why are we introducing a virtual waiting room?
We are introducing a virtual waiting room to ensure website stability during high demand periods, when our website traffic volumes to our site are above normal.
How does a virtual waiting room work?
You will only experience the virtual waiting room for the website or app when you are making bookings in high demand times. Once you have entered your city/terminal ‘Leaving from’ and ‘Going to’ locations, and the date you will automatically be placed into the virtual waiting room queue. When it is your turn you will be placed back into the booking flow in order to complete your booking. If you exit the waiting room prior to your turn, you will lose your place in the queue.

This will not impact customers who are going to the website or app to look at schedules, current conditions or other important information.
Can I see schedules or current conditions when the website is experiencing higher than normal traffic?
Yes. The virtual waiting room is only activated when making bookings during times when we’re experiencing higher than normal web traffic.
How will this make my booking experience better?
Customers retain their spot in the queue and will know their estimated wait time and place in line. The introduction of the virtual waiting room improves website stability, especially during high traffic periods.
Very weak Weak Medium Strong Very strong password.strength.unsafepwd Too short Use %d - %m characters with a mix of any 3 [upper case letters, lower case letters, numbers & symbols] 8 32 Password must be more than eight characters and contain a mix of any three of the following: upper case letters, numbers and symbols. Password must be less than 32 characters and contain a mix of any three of the following: upper case letters, numbers and symbols. Enter current password Enter valid email address Password not valid Select account type Enter first name Enter last name Confirm Email Not Valid Password must be more than eight characters and contain a mix of any three of the following: upper case letters, numbers and symbols. Passwords do not match Enter valid postal/zip code Loading... Please wait... Stores loaded View schedule from View sailing status from Discover our routes from to