Introducing our Virtual Waiting Room

A very common tool that online businesses use to help manage traffic to their website, by using a virtual waiting room with a digital queue.

We are introducing a virtual waiting room to ensure website stability during high demand periods, when our website traffic volumes to our site are above normal.

You will only experience the virtual waiting room for the website or app when you are making bookings in high demand times. Once you have entered your city/terminal ‘Leaving from’ and ‘Going to’ locations, and the date you will automatically be placed into the virtual waiting room queue. When it is your turn you will be placed back into the booking flow in order to complete your booking. If you exit the waiting room prior to your turn, you will lose your place in the queue.

This will not impact customers who are going to the website or app to look at schedules, current conditions or other important information.

Yes. The virtual waiting room is only activated when making bookings during times when we’re experiencing higher than normal web traffic.

Customers retain their spot in the queue and will know their estimated wait time and place in line. The introduction of the virtual waiting room improves website stability, especially during high traffic periods.