As part of our ongoing commitment to safety, operational guidelines call for regular and frequent safety drills for all crew members on every ferry. 

Over 1,000 drills will be conducted this year to ensure the highest safety standards for our ferries and crews. 

In the event of an emergency, always follow the instructions of ferry’s personnel. 

Important: in the case of an emergency, elevators are not available and vehicle access may be prohibited.

Emergency signals

The following signals are used to crew members to an emergency:

• Fire
  Continuous ringing of the alarm bell.
• Person overboard
  Three long soundings of the whistle and general alarm bell. Keep outer decks clear where rescue operations are underway.
• Boat/Raft stations
  Seven (or more) short soundings, followed by one long sounding of the ferry’s general alarm and/or whistle.

Signals will be followed by an announcement explaining the nature of the emergency. If you hear a signal, don’t panic. Our crew will take immediate charge of the situation and clearly explain exactly what to do.

Evacuation

There are two marine evacuation twin track slide stations, one on each side of Deck 4 (main passenger deck).

Using the same basic principles as playground slides, and looking much like them, the inflatable slides are easy for all passengers to use by sliding quickly down to a life raft. 

• Each station comprises enough life rafts to evacuate 300 people, for a total evacuation capacity of 600 people
• In total, the life rafts can accommodate more people than the maximum the ferry can carry

Should there ever be a need to evacuate the ferry, crew members will direct you to an evacuation area.

Rescue boat

This ferry carries one six-person rescue boat on the upper passenger deck.

Life jackets

Life jackets are stowed in clearly marked lockers on the main passenger deck, near the marine evacuation chute stations.

Three sizes of life jackets are available:

• One for infants less than 33 pounds (15 kg) 
• One for children up to 90 pounds (41 kg) 
• One for adults

In the unlikely event of an emergency, crew members will instruct you on the proper use of your life jacket.

Fire suppression

Fire extinguishers are located in all interior and exterior passenger areas, plus:

• Vehicle deck is equipped with manual deluge system 
• A manual CO2 smothering system in the Engine Room
• The machinery spaces are also fitted with a local water mist system over main machinery
• The manual pull alarm stations are installed in passenger areas, in vehicle areas and in the Engine Room

Stability

This ferry meets all Canadian stability requirements including the TP 10943 (SOLAS ’90 (Safety of Life at Sea)) damage stability standards for two compartment damage.

Watertight

The hull is subdivided into nine watertight compartments. Two automated watertight doors are fitted. Watertight integrity is monitored continuously from the bridge. All watertight opening and hatches are inspected, tested, and serviced annually.

Monitoring for safety

This ferry has video cameras installed, allowing the bridge and engineering crew to continuously monitor all areas of the ferry and remotely activate safety systems quickly. The crew also maintains regular inspection rounds of the ferry  during the sailing.

View schedule for the route between Vancouver (Horseshoe Bay) and Bowen Island (Snug Cove)

Stop for a snack in the Coast Cafe Express

Back to our ferries

The information on this page applies to the Queen of Capilano only. Locations and complement of safety equipment on other ferries will vary.

Important: Ferries are periodically modified. BC Ferries does not accept any responsibility or liability for any errors in the information provided.

To ensure a safe and comfortable journey for all passengers, BC Ferries provides a variety of accessibility options, including discounted passenger fares, assistance getting on and off the ferry, and wheelchairs to borrow for boarding.

The Queen of Capilano has accessible washrooms on Deck 5 and an elevator on board.

Foot passengers board and depart via the passenger lounge at Horseshoe Bay, and via the main car deck at Snug Cove. The elevator does not reach the sun deck level.

The ferry is fitted with gallery decks on each side for additional vehicle capacity, when needed, which do not have direct access to the elevator. Under specific tidal conditions in Horseshoe Bay, foot passengers requiring elevator assistance may be asked to board via the main car deck.

During extreme weather, passenger elevators may be unavailable due to safety regulations.

If you use a wheelchair, let the agent at the ticket booth know when you arrive, and we will do our best to arrange for you to park as close as possible to an elevator.

Assistance in an emergency

If you would require assistance in the event of an emergency, inform the ticket agent at the terminal and a crew member on the ferry.  

Learn more about BC Ferries accessibility.