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 Safe, reliable, efficient
 Supporting our people
 Engagement
 Reducing environmental impact
 Investing sustainably
 Message from the Chair & CEO

Fiscal 2023-2024


For more than six decades, BC Ferries has been serving customers, connecting communities, moving essential goods, supporting tourism and strengthening the economy. 

From our early beginnings with just two vessels operating on a single route, today we have grown to be one of the largest and most complex ferry systems in the world, with 37 vessels supporting 25 routes along 1,600 kilometres of coastline. 

During fiscal 2024, we transported more people, vehicles and goods than ever before – and those numbers continue to grow. As we look to the future, we are focused on creating a resilient, reliable and affordable ferry service.
 

See our message from CEO and Board chair

We have made moves to improve the experience of our customers and ensure your travel experience is seamless, smooth and affordable. Here’s how:


More fare options

With Saver and prepaid fares, we’ve made travel less expensive and simpler.

More fare options mean more customers can travel where and when they want, and experience shorter waits and fewer delays.

Learn more


More ways to travel

With the BC Ferries app and website, we’ve made it easier to book travel and get the information and travel updates you need, in one convenient location.

We’re investing in technology, processes, and employee training to ensure a consistent, seamless, and more personalized experience for every customer – pets included!

Find out how


Where and when you need it

Building a more reliable and sustainable ferry system means planning services now and into the future.

We’re taking new approaches to scheduling refits and maintenance to our vessels and terminals to minimize impact to customers.

Learn more


Connected with you

We continued to improve how we engage with coastal communities. Together, we’re providing up-to-date information where and when you need it, and are focused on having two-way conversations with the people we serve and work alongside.

Find out how


The future of ferries

As the number of customers travelling with us continues to grow, we’re growing too.

We are building a fleet that not only serves customers better, but also does better for the environment.

Let us show you how


Safety

The safety of our people lies at the heart of everything we do.

We’re transforming what it means to provide safe spaces for both our customers and staff.

Learn more

Year in review summary

65.9%

Capacity utilization system-wide

Down from 66.3% the year prior

83.3%

On-time performance (Percentage of sailings departing within 10 mins of scheduled departure time)

Down from 85% the year prior

-$66.3 

Million in net earnings

Compared to -$2.7 million the year prior

$8

Billion cargo carried (estimated)

98.7%

Round trips delivered, per the Coastal Ferry Services Contract

Up from 98.4% the year prior*
 

*in Fiscal 2024, we provided 90,819.5 round trips, which is 11,058.5 more than the annual number contractually required.

Traffic at a glance

In fiscal 2024, we set new records for vehicle traffic. For the first time in history we carried more than 9.6 million vehicles and 22.6 million passengers. This represents an increase from the 9.4 million vehicles and 21.6 million passengers we carried the year prior.
 
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Our people

From the crew onboard, to our customer relations staff who are ready to take you call; from the engineering team that keeps our vessels running, to the crews in our Operations & Security Centre, every day our team of nearly 5,400 staff work together to make BC Ferries possible. Together with our leaders, we’ve taken steps to listen and learn from our people, and in turn make BC Ferries an even better place to work.

Learn more about how we're supporting our people

5,400

employees

37

vessels in our fleet

22.6

million travellers

9.6

million vehicles

185,187

sailings delivered, approx. 507 per day

25

routes


"We help manage ships, ticket agents and terminal attendants. This is the nerve centre of the terminal and we help keep people moving and stay safe." 

Scott MacKinnon
Terminal Attendant, Swartz Bay, pictured with Max Miller, Tower Control Trainee


"You are the connection from the shore to the vessel. Our focus is on making sure are customers are safe and moving."

Brittney 
Terminal operations, Tsawwassen

As our passenger numbers continued to grow, we are continuing to invest in vessels and terminals to maintain high levels of service reliability. Last year, we gave the first look at what our new ferries could look like when they begin operations in 2029.

 

“The New Major Vessels program is the largest part of our capital plan to modernize and transform the ferry experience in British Columbia,” says our President & CEO Nicolas Jimenez. “The vessels – greener, more efficient and standardized – represent the future of ferry travel in our province.”

 

With greater vehicle capacity, the new vessels will help standardize our fleet and meet growing customer demand for year to come. They will also be designed to maximize efficiency and reduce greenhouse gas emissions. 
 

Learn more


Our Commitment to Sustainability

Our strategic goals set the direction for all activities at BC Ferries and ensure that we are…


Operating Safely, Reliably and Efficiently 

Safety is our highest priority. Our safety-focused practices ensure we continue to deliver safe and reliable service to coastal communities.

Learn more

 


Supporting our people

Our people make everything we do possible. That's why we're committed to creating a safe and healthy work environment that values whole-person health.

Learn more


Engaging Customers & Communities

We are creating a customer-focused culture. Through investment in technology, processes and employee training, we are working to deliver a seamless, personalized customer experience. We are also staying connected with coastal communities.

Learn more  


Reducing our Impact on the Environment

At BC Ferries, we are focused on reducing our environmental impact, while operating one of the largest ferry systems in the world. This includes developing our new Island Class hybrid electric vessels.

Learn more


Investing Sustainably

We are an asset-intensive business, and recognize the importance of providing our service in an environmentally, financially, and socially sustainable manner. Our investment decisions focus on delivering a safe, reliable, and efficient service that supports fare affordability, now and into the future.

Learn more

Charting the Course

 

This year, we embarked on a comprehensive engagement process to shape our long-term strategy and develop our vision for the future. Charting the Course aimed to identify what’s needed to keep people, goods and services in coastal communities connected today and in years ahead.

Thanks to the nearly 9,400 surveys by the public and staff, and 9,000+ customer travel preference questionnaires, we are developing a long-term vision for ferry service and the strategic steps we need to take to get us there.

Further engagement will continue with other interest holders to support development of policy options, and the final vision is expected in early 2025.

 

Learn more

 
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