Book. Save. Sail.

What are the new fare options for travel between Vancouver (Horseshoe Bay) and the Sunshine Coast (Langdale)?

The new fare options for travel between Vancouver (Horseshoe Bay) and the Sunshine Coast (Langdale) include:

• More Saver fares
  • Saver fares now range from $39 - $59 on select sailings from Horseshoe Bay to Langdale. Plus, $0 Saver fares are available on select sailings from Langdale to Horseshoe Bay for both under-height and over-height passenger vehicles. While fares are not collected at the Langdale terminal, new $0 Saver fares provide a free one-way reservation.
     
• Prepay or reserve
  • Save when you book in advance and pay in full with our new Prepaid fare, available on all sailings from Horseshoe Bay to Langdale. Prepaid fares include a one-way reservation and flexible change and cancellation options, and must be booked in advance and paid for in full. Or, purchase a Reservation Only fare for $20 (one-way, available in either direction), regardless of time of booking.
     
• More flexible changes and cancellations
  • Book a Saver or Prepaid fare and have the option to change your sailing up to one hour before booked departure for a $5 change fee.
  • You can cancel your Saver booking four days or more before departure for $5, or within three days up to one hour before for $20. Unredeemed bookings will be refunded less a $20 fee.
  • You can cancel your Prepaid booking up to 11:59 PM the day before departure for $5. Unredeemed bookings will be refunded less a $15 fee. 

What is the main difference between a Saver fare and a Prepaid fare?

Saver fares are available on select sailings. Prepaid fares are available on all sailings from Horseshoe Bay to Langdale. Both fares include a reservation, and must be booked in advance and paid for in full.

Saver is our most affordable fare choice, and includes a free one-way reservation. When you add additional passengers to a Saver booking in advance, passenger fares are discounted to $10 per adult, and $5 per child.

• You can cancel your Saver booking four days or more before departure for $5, or within three days up to one hour before for $20. Unredeemed bookings will be refunded less a $20 fee.
• You can cancel your Prepaid booking up to 11:59 PM the day before departure for $5. Unredeemed bookings will be refunded less a $15 fee. 

Why did BC Ferries introduce new fares for travel between Vancouver (Horseshoe Bay) and the Sunshine Coast (Langdale)?

We introduced new fares on this route to provide customers with more savings, greater travel certainty and more flexibility. Saver fares are designed to shift traffic to less busy sailings and free up space at more popular sailing times, giving those with flexibility in their plans an opportunity to save. This will reduce congestion at the terminal and make it easier for customers without a reservation to travel.

Prepaid fares offer greater travel certainty to customers as they can be booked in advance and include a one-way reservation.

Both of these fare options also feature a flexible cancellation policy. Saver fares can be cancelled four days or more before departure for $5, or within three days up to one hour before for $20. Prepaid fares can be cancelled up to 11:59 PM the day before departure for $5. 

  

Are Saver fares available for travel between Earls Cove and Saltery Bay? 

No, Saver fares are only valid for travel between Horseshoe Bay and Langdale. Standard fares apply for travel between Earls Cove and Saltery Bay.

  

If I book a Saver fare, is a free reservation included?

Yes, all Saver fares include a free one-way reservation. If you book a Saver fare for travel from Horseshoe Bay to Langdale, it includes return fare for one standard vehicle and driver, plus a free one-way reservation. Since fares are not collected at the Langdale terminal, Saver fares for travel from Langdale to Horseshoe Bay will be $0, including a free one-way reservation.

Saver fares will be offered on select sailings only and availability is limited.

  

Will reservation space be affected?

The amount of reservable space does fluctuate based on time of day and day of the week that one chooses to travel. On average, about 45% of available space is reservable on each sailing. We adjust the drive up space available at popular commuting times, while encouraging reservations for sailing times that are typically less utilized by offering more bookable space.

With Saver fares, we are encouraging travellers to reserve on less busy sailings by offering a discount. This will help to shift traffic away from busier times so that customers who must travel at typically busier times can do so more easily. We will be monitoring how traffic patterns shift over time, and may adjust the amount of reservable space to continue to encourage those travellers with flexibility in their plans to travel at less busy times.

  

What sailings will Saver fares be offered on?

Saver fares will be offered at less busy sailing times, specifically late evening sailings after 9:00 PM. A limited number of Saver fares are available, and they are expected to sell out.

How do I book a Saver fare?

When you arrive on the sailing selection screen, select "View fares" on the right side under the price to show all available fare choices for each sailing. To learn more about the different fare choices, including change and cancellation fees, select 'Compare fares'. Choose the fare you want to book using the "Select" button, then complete your booking and payment.

  

Can I book a Saver fare using my Experience Card?

You cannot purchase a Saver fare with an Experience Card, but Saver fares offer greater savings for car, driver and passenger fares.

When booking a Saver fare, Experience Card holders can save between 15% and 38% on car and driver fares, and 7% on additional adult and child passenger fares.

  

What happens if I book a Saver or Prepaid fare and arrive early, or miss my sailing? Can I travel on a different sailing? 

If you arrive early or miss your sailing, you can use your Saver or Prepaid fare toward the purchase of an At Terminal fare by paying the difference in price, if applicable.

Your fare must be put towards a sailing on the same route on the same day, travelling in the direction originally booked. You will board after reserved customers in the order you arrive on the next available sailing, based on space availability.

  

Can I change or cancel a Saver or Prepaid booking?

Yes, you can change your sailing up to one hour before the scheduled departure time of your original booking for a $5 change fee. If you have booked a Saver fare and move to a sailing where no Saver fares available, you will need to pay the difference in price.

If you book a Saver fare, you can cancel four days or more before departure for a refund of your fare, less a $5 cancellation fee. If you cancel three days or less, up to one hour before departure, the cancellation fee is $20. Unredeemed bookings will be refunded less a $20 fee. 

If you have booked a $0 Saver fare for travel from Langdale to Horseshoe Bay, and your booking is not redeemed, you will be charged a $20 no-show fee.

Prepaid fares can be cancelled up to 11:59 PM the day before departure for a $5 cancellation fee. Unredeemed bookings will be refunded less a $15 fee.

If you want to change your Prepaid booking to a Saver fare on the same sailing, you can do so up to one hour before departure. You will receive a refund for the difference in fare, less a $5 change fee.
  
 

What happens if I book a $0 Saver fare out of Langdale and miss my sailing?

If you book a $0 Saver fare from Langdale to Horseshoe Bay and miss your sailing or do not redeem your booking, you will be charged a $20 no-show fee.

  

If I'm travelling using a Provincial Travel Assistance Program (TAP) form, what fare type should I book?

If you are travelling using a TAP form, choose the Travel Assistance Program option on the passenger selection screen. 

What happens if I have fewer/more passengers than what was booked and paid for online?

If you check-in at the terminal with fewer passengers than you booked and paid for, and the booking has not been changed prior to check-in, the ticket agent will issue you a refund for the difference.

If you check-in at the terminal with more passengers than you booked and paid for, the ticket agent will charge you the additional passenger fare(s).

  

Is there a Seniors’ discount for Saver fares?

BC Seniors travel free on select routes Monday to Thursday. Seniors who book Saver fares from Monday to Thursday will only be charged for the cost of the vehicle.

  

I don’t have a credit card or internet access. How can I book a Saver fare? 

You can pay online and over the phone using MasterCard Debit or Visa Debit. You can also visit the Horseshoe Bay terminal administration office at least two hours in advance of departure and pay with cash (subject to availability).

  

What vehicle types qualify for Saver fares on this route?

Saver fares are available to customers travelling with a standard under-height or over-height vehicles, such as a car, truck, SUV, or van. Customers with under-height or over-height vehicles over 20 feet (6.10 metres) in length can take advantage of the Saver fare discount for the first 20 feet, and pay the extra length rate (per foot) for any additional feet. Commercial vehicles, buses, tour operators and travel agents cannot book Saver fares.

  

What happens if my sailing is cancelled after I’ve checked in at the terminal?

We'll do our best to get you on the next available sailing where space is available if your sailing is cancelled. Scheduled sailings may need to be cancelled from time-to-time as a result of severe weather conditions, mechanical difficulties or other unforeseen circumstances.

Customers with a booking on the next scheduled departure will be loaded in advance of customers from the cancelled sailing. If we are unable to load you on the next available sailing, you will be loaded in order of arrival at the terminal.

If you choose not to travel, you will need to return to the ticket agent to check-out of the terminal. Your fares and any reservation fees will be automatically refunded to your original form of payment. Any changes made to your booking at check-in will also be automatically refunded, with the exception of transactions using forms of payment other than a credit card, which need to be processed manually before you leave the terminal.

For the most up-to-date departure information, visit current conditions and check service notices.

  

What happens if my sailing is cancelled before I’ve checked in at the terminal, on the day of travel?

We will make every effort to move your booking to an alternate sailing, later in the day, based on space availability. This will occur at no cost to you, regardless of the fare you paid. Future sailings may have limited reservation space due to previous bookings.

If your booking is moved, you will be notified. If we are not able to move your booking, you will be notified in advance that your booking has been cancelled, your fares and any reservation fees will be refunded. If you choose to rebook, your original fare will not be guaranteed, as Saver fares have limited availability and Prepaid fares vary by sailing. For example, if you booked a Saver fare and there are no Saver fares available when you rebook, you will need to purchase a Reservation Only or Prepaid fare at full price.

If you choose to travel without a booking on a later sailing, you can purchase an At Terminal fare and be loaded on the next available sailing based on order of arrival at the terminal and deck space availability.

To get a refund for a cancelled sailing, if you left the terminal without going through the ticket booth, you can also mail copies of your receipts to Customer Relations.

For the most up-to-date departure information, visit current conditions and check service notices.

  

What happens if my sailing is cancelled before the day of travel?

In the event of schedule changes known in advance of the day of sailing, we will move you to the next scheduled sailing, based on space availability. This will occur at no cost to you, regardless of the fare you paid. Future sailings may have limited reservation space due to previous bookings.

If your booking is moved, you will be notified. If we are not able to move your booking, you will be notified in advance that your booking has been cancelled, your fares and any reservation fees will be refunded. If you choose to rebook, your original fare will not be guaranteed, as Saver fares have limited availability and Prepaid fares vary by sailing. For example, if you booked a Saver fare and there are no Saver fares available when you rebook, you will need to purchase a Reservation Only or Prepaid fare at full price.

For the most up-to-date departure information, visit current conditions and check service notices.