Learn more about the services we offer, how we operate, how we are governed, how we manage our finances, and how decisions that impact the public are made. You can find resources relating to all of these topics below:
Travel advisory:
Planned website and mobile app outage - Saturday, Jan 11th at 7 pm
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In order to perform routine scheduled maintenance on our reservation systems for continuous improvement on performance, the website and mobile app will be unavailable from 7:00 pm on Saturday, January 11th, until approximately 7:00 am the following day.
We apologize for any inconvenience and appreciate your patience.
Policies, reports and plans
Policies and reports
Here are minutes from the past five years:
Annual reports are prepared and submitted to the British Columbia Ferries Commissioner in accordance with Section 66 of the Coastal Ferry Act. (For BC Ferry Authority annual reports, visit their website). Here are the past five years of reports for the Commissioner:
PDF 5.2 MB | 65 pages
PDF 3,749 MB | 57 pages
PDF 2,471 KB | 80 pages
PDF 6,249 KB | 101 pages
PDF 7,402 KB | 114 pages
PDF 5,670 KB | 136 pages
PDF 4,744 KB | 138 pages
PDF 5,490 KB | 99 pages
PDF 4,758 KB | 99 pages
Here are the past five years of commissioner filings:
PDF 7.15 MB | 201 pages
PDF 2 MB | 79 pages
PDF 102 KB | 2 pages
PDF 2 MB | 77 pages
PDF 291 KB | 18 pages
PDF 323 KB | 11 pages
PDF 5 MB | 81 pages
PDF 132 KB | 14 pages
PDF 4,865 KB | 120 pages
PDF 1,638 KB | 108 pages
Sailing Statistics will be posted quarterly in August, November, February and May.
The following report contains sailing statistics for the relevant Fiscal Year to date. Vehicles are measured in Automobile Equivalents (AEQ), where 1 AEQ = 6.1m x 2.6m. Further definitions are available in the report’s glossary.
These statistics are preliminary and provided only for information and may show some minor discrepancies with BC Ferries’ final financial and regulatory reports.
Fiscal 2025
PDF 5.55 MB | 32 pages
Cancellation Statistics for April 2024 onwards will be located under the quarterly Sailing Statistics reports. The reports under Cancellation Statistics should be considered for historical purposes.
The following report details the number of sailings cancelled by route and yearly quarter.
The first page provides a system-wide summary for the reported period. It includes a summary of cancellations by route, a breakdown by causes and region, and a comparison to the same period from the previous year.
The subsequent pages provide more detail by route, including annual comparisons and history of previous quarters during that fiscal year.
Fiscal 2024
PDF 708 KB | 10 pages
Fiscal 2023
PDF 3.5 MB | 8 pages
Introduced in early 2003, the Coastal Ferry Act established the legislative framework for BC Ferries.
View Coastal Ferry Act and related documents
View Coastal Ferry Act and related documents
Related documents:
PDF 475 KB | 3 pages
PDF 8,200 KB | 54 pages
BC Ferries’ routes and service levels are defined in the Coastal Ferry Services Contract between the Province of British Columbia and BC Ferries. The contract, originally signed in 2003, is a binding 60-year agreement that is reviewed and updated at four-year intervals, called performance terms. The most recent renewal of the Coastal Ferry Services Contract was completed for performance term six (April 1, 2024 – March 31, 2028), and in total there have been eighteen amending agreements for the contract.
An unofficial consolidated working copy of the contract has been prepared for reference, comprising the original contract and the changes arising from the eighteen amending agreements. Please note that the unofficial consolidated contract is not a legal document.
An unofficial consolidated working copy of the contract has been prepared for reference, comprising the original contract and the changes arising from the eighteen amending agreements. Please note that the unofficial consolidated contract is not a legal document.
Performance term one:
PDF 5,666 KB | 163 pages
PDF 134 KB | 3 pages
PDF 2,334 KB | 6 pages
PDF 3,797 KB | 61 pages
Performance term two:
PDF 1,454 KB | 65 pages
Performance term three:
PDF 3,465 KB | 73 pages
PDF 930 KB | 25 pages
PDF 134 KB | 3 pages
PDF 2,694 KB | 60 pages
PDF 1,292 KB | 9 pages
PDF 322 KB | 9 pages
PDF 90 KB | 3 pages
Performance term four:
PDF 11,913 KB | 29 pages
PDF 231 KB | 3 pages
PDF 418 KB | 16 pages
Performance term five:
PDF 6.36 MB | 66 pages
PDF 980 KB | 6 pages
Performance term six:
PDF 4 MB | 71 pages
PDF 941 KB | 7 pages
Unofficial consolidated contract
In addition to the Coastal Ferry Services Contract, BC Ferries and the Province have entered into an agreement where the Province will provide $500 million above the Coastal Ferry Services Contract levels for performance term six:
PDF 306 KB | 16 pages
PDF 79 KB | 12 pages
PDF 90 KB | 12 pages
PDF 65 KB | 7 pages
PDF 226 KB | 6 pages
Customer satisfaction surveys are commissioned as part of the Coastal Ferry Services contract to measure and monitor customer satisfaction with BC Ferries service. Here are last year's survey and the results:
2024
PDF 1.95 MB | 25 pages
PDF 1.59 MB | 25 pages
2023
PDF 2 KB | 2 pages
PDF 1.52 MB | 27 pages
PDF 1.47 MB | 27 pages
PDF 1.56 MB | 27 pages
PDF 1.53 Mb | 27 pages
2022
PDF 289 KB | 2 pages
PDF 1725 KB | 25 pages
PDF 1.4 MB | 25 pages
PDF 2 MB | 25 pages
PDF 2 MB | 25 pages
2021
PDF 246 KB | 2 pages
PDF 1 MB | 25 pages
PDF 1.4 MB | 25 pages
PDF 1 MB | 25 pages
PDF 1.4 MB | 25 pages
2020
PDF 633 KB | 2 pages
PDF 4.3 MB | 26 pages
PDF 4.35 MB | 26 pages
PDF 4,318 KB | 26 pages
2019
PDF 834 KB | 2 pages
PDF 3,272 KB | 24 pages
PDF 3,962 KB | 24 pages
PDF 1,686 KB | 24 pages
PDF 3,943 KB | 24 pages
Coastal Ferry Act executive compensation disclosure reports:
PDF 180 KB | 4 pages
PDF 297 KB | 5 pages
Charting the Course – March 2024
PDF 4.76 MB | 62 pages
Fiscal year ending March 31, 2025
PDF 533 KB | 23 pages
Fiscal year ending March 31, 2024
PDF 1.1 MB | 17 pages
PDF 1 MB | 20 pages
PDF 1 MB | 21 pages
PDF 1 MB | 20 pages
Fiscal year ending March 31, 2023
PDF 613 KB | 17 pages
PDF 3 MB | 19 pages
PDF 586 KB | 18 pages
PDF 608 KB | 18 pages
Fiscal year ending March 31, 2022
PDF 628 KB | 16 pages
PDF 758 KB | 19 pages
PDF 800 KB | 18 pages
PDF 2 MB | 18 pages
Fiscal year ending March 31, 2021
PDF 1 MB | 17 pages
PDF 2 MB | 19 pages
PDF 1 MB | 20 pages
PDF 1,129 KB | 16 pages
PDF 344 KB | 6 pages
View our land leases for the following ferry terminals:
PDF 1,984 KB | 40 pages
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PDF 1,930 KB 41 pages
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PDF 2,761 KB | 60 pages
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PDF 2,379 KB | 47 pages
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PDF 2,731 KB | 56 pages
PDF 2,042 KB | 40 pages
PDF 5 MB | 40 pages
PDF 7 MB | 52 pages
PDF 6 MB | 48 pages
PDF 2 MB | 40 pages
PDF 3 MB | 31 pages
PDF 2.46 MB | 21 pages
Traffic Statistics will be posted quarterly in July, October, January and April.
The traffic statistics below are preliminary and provided only for information and may show some minor discrepancies with BC Ferries’ final financial and regulatory reports.
The traffic statistics below are preliminary and provided only for information and may show some minor discrepancies with BC Ferries’ final financial and regulatory reports.
2024
PDF 166 KB | 2 pages
PDF 166 KB | 2 pages
PDF 166 KB | 2 pages
PDF 166 KB | 2 pages
PDF 166 KB | 2 pages
PDF 164 KB | 2 pages
PDF 166 KB | 2 pages
PDF 166 KB | 2 pages
PDF 170 KB | 4 pages
2023
PDF 170 KB | 4 pages
PDF 170 KB | 4 pages
PDF 170 KB | 4 pages
PDF 171 KB | 4 pages
PDF 171 KB | 4 pages
PDF 171 KB | 4 pages
PDF 173 KB | 4 pages
PDF 169 KB | 2 pages
PDF 172 KB | 4 pages
PDF 177 KB | 4 pages
PDF 177 KB | 4 pages
PDF 101 KB | 4 pages
2022
PDF 171 KB | 4 pages
PDF 175 KB | 4 pages
PDF 174 KB | 4 pages
PDF 175 KB | 4 pages
PDF 175 KB | 4 pages
PDF 174 KB | 4 pages
PDF 170 KB | 4 pages
PDF 171 KB | 4 pages
PDF 173 KB | 4 pages
PDF 174 KB | 4 pages
PDF 170 KB | 4 pages
PDF 171 KB | 4 pages
2021
PDF 175 KB | 4 pages
PDF 175 KB | 4 pages
PDF 167 KB | 2 pages
PDF 175 KB | 4 pages
PDF 174 KB | 4 pages
PDF 170 KB | 2 pages
PDF 174 KB | 4 pages
PDF 170 KB | 4 pages
PDF 172 KB | 4 pages
PDF 170 KB | 4 pages
PDF 173 KB | 4 pages
PDF 170 KB | 4 pages
2020
PDF 171 KB | 4 pages
PDF 174 KB | 4 pages
PDF 170 KB | 4 pages
PDF 170 KB | 4 pages
PDF 171 KB | 4 pages
PDF 170 KB | 4 pages
PDF 170 KB | 4 pages
PDF 170 KB | 4 pages
PDF 168 KB | 4 pages
PDF 176 KB | 4 pages
PDF 175 KB | 4 pages
PDF 171 KB | 2 pages
2019
PDF 128 KB | 4 pages
PDF 132 KB | 4 pages
PDF 132 KB | 4 pages
PDF 132 KB | 4 pages
PDF 127 KB | 4 pages
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 125 KB | 4 pages
PDF 126 KB | 4 pages
PDF 124 KB | 4 pages
PDF 127 KB | 4 pages
2018
PDF 128 KB | 4 pages
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 125 KB | 4 pages
PDF 126 KB | 4 pages
PDF 124 KB | 4 pages
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 127 KB | 4 pages
PDF 128 KB | 4 pages
PDF 127 KB | 4 pages
2017
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 125 KB | 4 pages
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
2016
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 125 KB | 4 pages
PDF 125 KB | 4 pages
PDF 127 KB | 4 pages
PDF 124 KB | 4 pages
PDF 126 KB | 4 pages
PDF 125 KB | 4 pages
PDF 126 KB | 4 pages
2015
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 126 KB | 4 pages
PDF 125 KB | 4 pages
PDF 125 KB | 4 pages
PDF 127 KB | 4 pages
PDF 124 KB | 4 pages
PDF 126 KB | 4 pages
PDF 125 KB | 4 pages
PDF 126 KB | 4 pages
Plans
Documents that describe how BC Ferries plans to achieve our vision of providing a continuously improving west coast travel experience. Starting with the year ended March 31, 2020, BC Ferries' Performance & Sustainability Report, captures our Business Plan.
PDF 11.3 MB | 72 pages
PDF 4.5 MB | 73 pages
PDF 4.6 MB | 35 pages
PDF 5.6 MB | 27 pages
PDF 675 KB | 28 pages
BC Ferries' plan to minimize our impact on the coastal environment.
Here is the report for Performance Term Four:
PDF 505 KB | 18 pages
PDF 989 KB | 26 pages
BC Ferries' plan to reduce underwater noise produced by its ferries.
PDF 1 MB | 20 pages